Effective Date: 01/01/24
WOW FINGERS (PTY) LTD (“we”, “us”, or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with POPIA and Meta’s WhatsApp Business Policy.
1. Information We Collect
We collect the following personal data:
- Full name
- Phone number
- WhatsApp messages exchanged with us
2. How We Use Your Information
We use this data strictly to:
- Provide customer support
- Send updates and reminders via WhatsApp (with consent)
3. Data Sharing
We do not sell or share your information with third parties, except:
- With WhatsApp (Meta), for the purpose of delivering messages
4. Data Retention
We retain personal data for as long as reasonably necessary for customer support and audit purposes, unless otherwise required by law or Meta’s platform rules.
5. Security
All data is transmitted securely. Our infrastructure uses:
- Firewalls and IP filtering (iptables)
- Encrypted API communications
- Strict access control
6. Your Rights
You may:
- Request access to your data
- Request deletion of your data
- Opt out of WhatsApp communications at any time
To exercise these rights, email us at hello@wowfingers.co.za.
7. Children’s Privacy
We do not knowingly collect or process information from individuals under 18 years old.
8. Changes to This Policy
We may update this policy. Any significant changes will be posted here.
If you have questions, contact us at hello@wowfingers.co.za.